Refund & Cancellation Policy

1. Deposit

Bookings are confirmed with a 50% deposit, paid securely via Stripe at the time of booking. The remaining balance is due on the day of service.

2. Cancellations

• 48 hours or more before the booking: full refund of your deposit.
• Within 48 hours of the booking: the 50% deposit is retained to compensate the caregiver for the reserved time.

If something comes up, please contact us as early as possible — we will always try to accommodate a change of date where we can.

3. Rescheduling

We're happy to reschedule a booking to a new date at no extra charge, subject to caregiver availability, provided you contact us with as much notice as possible. Rescheduling requests made with less than 48 hours' notice will be handled on a best-efforts basis and may be treated as a cancellation if a suitable alternative date or caregiver cannot be arranged.

4. If we need to cancel

In the rare event that we are unable to fulfill a confirmed booking (for example, if a caregiver becomes unavailable and we cannot arrange a suitable replacement), we will notify you as soon as possible and refund your deposit in full.

5. Service concerns

If you have any concern about the care provided during a booking, please contact us as soon as possible so we can address it directly. We take all feedback seriously and will work with you to resolve any issue fairly.

6. How refunds are issued

Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days, depending on your card issuer.

7. Contact us

For any cancellation, rescheduling, or refund request, contact us directly:
Email: sonia@nycnannycare.com
Phone: (917) 587-7296